General Questions
New around here ? Start With the Basics
What is Condolence Pen?
Condolence Pen is a service that provides professionally written condolence letters for those who have lost a loved one. Our experienced writers can help you express your sympathy in a heartfelt and appropriate way.
How does Condolence Pen work?
It’s simple. Just fill out our online form with some basic information about the deceased and the person you’re sending the letter to. Our writers will then use that information to craft a personalized condolence letter that you can send to your loved one.
How much does it cost to use Condolence Pen?
Our pricing is based on the length of the letter you need. Our rates start at $XX for a letter up to 500 words and go up to $XX for a letter up to 1000 words. We also offer rush delivery for an additional fee.
How long does it take to receive my condolence letter?
We strive to deliver your letter as quickly as possible. Once you have completed the form and made payment, you can expect to receive your letter within 24-48 hours.
Can I request revisions to my letter?
Yes, we offer one free revision to ensure that you are completely satisfied with your letter. Additional revisions are available for a fee.
Are my personal details kept confidential?
Yes, we take privacy very seriously. Your personal information will only be used to create your letter and will never be shared with anyone else.
Do you offer international services?
Yes, we offer our services worldwide. Our writers are experienced in crafting condolence letters that are appropriate for various cultural and religious backgrounds.
What makes Condolence Pen different from other condolence letter services?
Our writers are experienced professionals who have a deep understanding of how to express sympathy and comfort in a thoughtful and meaningful way. We take great care in crafting each letter and strive to provide the best possible service to our clients.
Can I request a specific writing style or tone for the condolence letter?
Yes, you can specify any preferences or requirements for the writing style or tone of the letter in the form. Our writers will do their best to accommodate your request.
How do I know that my personal information is safe?
We take the security of your personal information very seriously. Our website uses SSL encryption to protect your data, and we do not share your information with third parties.
Can I request revisions to the letter if I’m not satisfied with the first draft?
Yes, we offer one free revision if you are not satisfied with the initial draft. Additional revisions may be available for an additional fee.
How long will it take to receive my completed letter?
We aim to complete and deliver your letter within 48 hours of receiving your order and all necessary information. However, depending on the volume of orders, it may take slightly longer.
What payment methods do you accept?
We accept payment through PayPal, which allows you to pay with a PayPal balance, credit or debit card, or bank account
What is your refund policy?
If you are not satisfied with the completed letter and have requested revisions but are still not satisfied, we will offer a full refund. However, once you have approved the final draft of the letter, no refunds will be offered.
How long does it take to receive the condolence letter?
Once we receive all the necessary information from you, our team of professional writers will work to craft a personalized condolence letter within 1-2 business days. Once completed, we will email the letter to you in a printable format.
What if I am not satisfied with the letter?
We want you to be completely satisfied with the letter we write for you. If for any reason you are not happy with the letter, please let us know and we will do our best to make it right. We offer one free revision if needed.
Can I request a specific writing style or tone for the letter?
Yes, we are happy to take your preferences into consideration when writing the letter. You can provide us with any specific instructions or preferences you have, such as the tone you would like the letter to have or any specific phrases or sentiments you would like included.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions to our customers. Sign up for our newsletter or follow us on social media to stay updated on any current promotions or discounts
Let Us Write For You
Let us help you in these difficult times by providing personalized condolence messages.